Samantha on August 27th, 2010

Here are some great marketing blog posts and articles we’ve been enjoying this week:

It’s been great to read about new ways to use Yelp and to hear some Twitter marketing advice straight from the horse’s mouth, so to speak. Have a great weekend and happy marketing!

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Samantha on August 6th, 2010

If you live in Canada (or potentially even if you don’t), you undoubtedly have heard about the widely-publicized drama that sprung up around Air Canada and a broken wheelchair.

What many people and news outlets have been asking is: If not for Twitter, would young Tanner Bawn have received a mended wheelchair? Tanner’s aunt says that many phone calls to Air Canada fell on deaf ears, and it wasn’t until hordes of people took to Twitter that the issue was resolved.

What can you learn from the Air Canada debacle?

What happened to Air Canada has two very striking lessons for your marketing strategy.

Firstly, the incident reminds us once again of the power of Twitter and social media. You have probably heard by now that a customer is more likely to tell their friends about a bad experience than a good one. Social media outlets like Twitter are all about instant communication. Tweets about the Air Canada incident happened quickly and they caught the attention of a lot of people. This is a powerful tool that can affect the reputation of any business.

Secondly, the incident reminds us that marketing is about more than getting new clients – it’s about the public face you present to the world. If Air Canada truly did ignore pleas to fix Tanner’s wheelchair, this reflects negatively on their brand and their public image. Part of a strong marketing strategy is a strong brand image. It can be tempting to overlook this component of marketing when fielding sales calls or taking delivery of new business cards, but overlook at your peril – your brand is more than your logo.

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Samantha on July 30th, 2010

If you’re reading this blog, it means you have an active interest your business’ marketing. Even if marketing scares you a little, you probably know a few things about it – the importance of branding being one.

Branding is, essentially, a name or design that represents your business in the mind of your current and potential clients. It can also extend to your business’ external culture and way of acting. A good marketing strategy keeps branding on a short leash, making sure all decisions align with the business’ brand.

But what about your personal brand?

If you’ve done branding work in your business, it’s probably been focused on the company. But what about you? What is your own personal brand as the person in charge of that company? If this is the first time you’ve thought of it, you’re not alone. Even though strong personal brands can co-exist with strong corporate brands (Think Steve Jobs and Apple, or Richard Branson and Virgin), many people ignore personal branding when crafting their marketing strategy.

Today in the world of Twitter, we came across a link to a great article about personal branding in Rohit Bhargava’s Influential Marketing Blog. The blog post is titled, “Why Personal Branding is so Misunderstood.” Here’s an excerpt:

Is personal branding becoming a catchphrase to describe those who are using social media as a drip pan for their overflowing egos or is it just misunderstood? As someone who has spent considerable time building a personal brand while working at a large company, this is a question I have struggled with before and I believe it comes through to three main assumptions.

He then goes on to examine three fictions and three truths around personal branding. Go check it out, whether you’ve considered your own personal branding or not.

Have you incorporated personal branding into your business’ marketing strategy? What are your thoughts?

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